FAQ

  • Will JackBacks work with iPhone 4 cases?
  • Whats the difference between GSM, CDMA, & 4S?
  • How do I prepare an image for etching?
  • How do I know if my image will etch well?
  • What is artwork service?
  • Can I get the apple logo etched on it?
  • When can I expect my order to be shipped?
  • How much does shipping cost?
  • How do I install my new iPhone Back?
  • Does it void my iPhone warranty?
  • Are photos or video affected in any way?
  • How do I contact JackBacks?
  • How do I make a return / exchange?
  • I upgraded to the 4S, will my current JackBack fit the 4S?
  • Warranty and Return Policy?
  • How durable are JackBacks?
  • Does it affect the thickness of my phone?
  • Does it affect the weight of my phone?
  • How are JackBacks made?
  • What type of wood is available?
  • Can I send in my own wood?
  • Are JackBacks Sustainable?
  • What else is included in my order?
  • Where do I enter my discount code?
  • How will the wood wear over time?



  • Will JackBacks work with iPhone 4 cases?JackBacks will work with iPhone 4 bumper style cases, but will not work with some cases that cover the back of the phone.  Why would you ever want to hide that beautiful wood.  JackBacks are made for people who want to live a case free life.
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    Whats the difference between GSM, CDMA, and 4S?All iPhone 4S have the same back covers. If you have an iPhone 4S be sure you select 4S when adding your item to the cart.
    There are 2 types of iPhone 4 (Not S) GSM and CDMA. The iPhone 4 GSM will have a sim card slot on the side. The iPhone 4 CDMA will not have a sim card slot on the side.
    Please be sure you know what type of iPhone you have before placing your order. Each model has different parts that are specific to that model of iPhone. If you order the wrong model it will not fit you phone.
    If you are overseas and have a iPhone 4 (Not S) then it is GSM.
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    How do I prepare an image for etching?Download and follow the instructions on the etching template.
    you must use adobe illustrator, adobe photoshop, or gimp to edit the template. Both photoshop and illustrator have free 30 day trials. Gimp is free and open source.JackBacks Etch Template    Back To Top

    How do I know if my image will etch well?Download and follow the instructions on the etching template.
    Your image should be all of the following.
    1.High resolution - larger than 300x300
    2.100% Back and White. absolutely no grey or color.
    3.Photography with grey in them will etch similar to the example below.



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    What is artwork service?With a custom etch you must edit the etch template and submit your artwork.  With artwork service you send us your image and we position and place it on the template for you.Back To Top

    Can I get the apple logo etched on it?Sorry Charlie, Apple isn't so nice when it comes to this.  We cannot etch any trademarked logos or copyrighted images.
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    When can I expect my order to be shipped?JackBacks are made to order. Plain backs ship in about a week. Custom backs about 2 weeks.
    After your JackBack has shipped you can expect it to arrive within 1 week (international 2 - 5 weeks)
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    How much does shipping cost?US: $7.50  (Shipped via USPS 1-3 days)
    We do offer worldwide shipping and would like to continue to do so.  However it is very expensive for us to ship our products overseas.  The rates below reflect our cost to ship outside the US.  We are constantly working to improve our products and shipping rates.International: Priority about $29 (3 - 4 weeks)  or  Express about $45  (1 - 2 weeks)International customers may be subject to pay additional duties upon package arrival.Back To Top

    How do I install my new iPhone Back?Check out the JackBacks install video

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    Does it void my iPhone warranty?I wouldnt be too concerned about it. There are no physical way to tell if your phone hase been opened.  If for some reason you need to take your phone in for service, simply remove your JackBack and re-install your original iPhone back. We suggest that you hold onto your original iPhone back plate. Works like a charm ;)
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    Are photos or video affected in any way?Nope... All JackBacks include iPhone 4 and iPhone 4S lenses that work perfectly. 
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    How do I contact JackBacks?We are very small company and have found phone support to be overwhelming. You can contact VP Sales directly: adam@jackbacks.com
    We do our best to reply to all email in a prompt manner. Thank you for your patience.
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    How durable are JackBacks?



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    How do I make a return / exchange?Please EMAIL US to make a return or exchange.
    When you email us we will give you an RMA# along with the proper return address.
    Please do NOT return packages without an RMA#    You are responsible for return shipment costsOnce the item has been received and inspected your account will be issued a full refund of the product price.Shipping charges are non refundable. 
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    I want to upgrade to the iPhone 4s, will my current JackBack fit the 4s?The older AT&T (GSM) JackBacks will not fit the new iPhone 4S.  The older Verizon (CDMA) JackBacks will fit but do not have the new updates 4S lens.  The new 4S JackBacks fit perfectly and do have the new optical 4S camera lens.
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    Warranty and Return Policy?110% Money Back Guarantee!!  We're so confident that you'll love your new JackBack that if you dont we'll pay you. 
    After receiving your back you have up to 7 days to return it for a full refund plus an added 10%
    All custom made wood back replacement sales are final.
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    Does it affect the thickness of my phone?The original iPhone 4 back is approximately 1.3mm thick.  JackBacks are approximately 1.3mm - 1.5mm thick.  This can vary slightly from piece to piece. 
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    Does it affect the weight of my phone?When holding my phone with a JackBack installed, it is ever so slightly lighter than with the original back installed.
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    How are JackBacks made?Every JackBack is hand made in Cincinnati, Ohio by our dedicated team of artisan woodworkers.
    JackBacks are laser cut and etched for a super precise fit. The wood is sealed, sanded and finished with a Tung oil then affixed to an iPhone bezel.
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    What type of wood is available?Bamboo, Mahogany, and Walnut.  No other wood types are available at this time.
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    Can I send in my own wood?Nope sorry. We use a very specific type of wood that is made for laser cutting and known for durability.
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    Are JackBacks Sustainable?All JackBacks are made from 100% natural and sustainable sources. We believe that every piece of plastic we  can keep out of a landfill is anotherstep int eh right direction towards becoming a more sustainable eco-friendly society.Learn more about the awesomeness of wood and bamboo here: http://youtu.be/XOSQksSlr9c
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    What else is included in my order?Included with every back replacement you will receive 2 free mini screwdrivers. (4pt phillips and 5pt pentalobe)
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    How will the wood wear over time?You can expect JackBacks to age gracefully over time. The more you touch it, the more beautiful it looks.  The natural oils from your skin will give the wooden back an even better look and texture over time. In some cases the finish may get small blemishes. For resurfacing or restoring your back we suggest using a fresh coat of tung oil or wax polish.
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    Where do I enter my discount code?Discount codes are entered during the paypal checkout after you have confirmed your shipping and billing information.  You will see an image similar to the one below.
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    Apple iPhone Model Identification Methods

    Apple iPhone 4S 16, 32, 64 GB Specs

    Model # in settings, general, about, MC918LL/A* - iPhone4,1 – Model # on back A1387 - 2430

    Apple iPhone 4 (GSM) 8, 16, 32 GB Specs

    Model # in settings, general, about, MC318LL/A* - iPhone3,1 – Model # on back A1332 - 380A/380B*

    Apple iPhone 4 (CDMA/Verizon/Sprint) 8, 16, 32 GB Specs

    Model # in settings, general, about, MC676LL/A* - iPhone3,3 – Model # on back A1349 - 2422